Frequently Asked Questions
Everything you need to know about our high-performance tech protection.
How do Mous cases provide such high levels of impact protection?
Our cases utilize AiroShock™ technology, a high-impact material that contains thousands of micro-air pockets which act as tiny springs, significantly dampening the impact of drops and falls.
Are your cases compatible with MagSafe® accessories and wireless charging?
Yes, our Limitless and Clarity ranges are specifically designed with integrated magnets to ensure seamless compatibility with MagSafe® chargers and accessories, as well as standard Qi-certified wireless pads.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your product, you can return it in its original condition within 30 days of delivery for a full refund.
Do you offer international shipping?
We ship worldwide from our warehouses in the UK, US, and EU. Shipping times and costs vary depending on your location and will be calculated at checkout.
Is there a warranty on Mous products?
We stand by the quality of our gear. Most of our phone cases come with a Limited Lifetime Warranty that covers manufacturing defects and material failures under normal use.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking link and number so you can monitor your package's journey in real-time.