Returns & Exchanges
At Mous, we stand by the quality of our products and offer a 30-day return window for all items in their original condition. Whether it is a fitment issue or a change of heart, we are committed to making your return or exchange as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your Mous products in their original packaging, ensuring all accessories and manuals are included to qualify for a full refund.
Ship It Back
Print your prepaid shipping label provided by the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing